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Terms & Conditions

Claim Policy


Each piece of our portfolio has variations which create its beauty. These variations ensure that each piece is truly a one-of-a-kind item. 

Solid wood is a natural living, breathing material that ages over time. It has characteristics that include cracks in the wood, knots, mineral deposits, inclusions, as well as grain and pigment variations (sometimes filler or a wood patch is required). However, they do not interfere with the structural integrity of the piece, but instead, give each piece its unique character. They are not considered as a subject of the claim.
Drying the wood reduces splitting and warping, but some natural movement is to be expected.  Wipe the item clean with a soft, dry cloth after each use. Each item is handcrafted with meticulous care. Given its handmade and hand-finished nature, variations in the wood or metal work are to be expected and celebrated. Each item is unique and no two are exactly alike.

We stand by our work. If you have any issues with your product, please reach out and we will make it right.

Shipping Policy

We are shipping to all European countries. Please contact us for more information regarding delivery to other destinations.Please be aware that the price of the item as it appears on the screen is not a final price, there will be a shipping cost added to the total amount.

Upon Receiving Buyer needs to:

  • Inspect goods and notify Sapienti within 48 hours of any damage

    • If damaged, take photos of the damage and packaging and send them to

    • what WE make will process a claim immediately with the shipping carrier and work on replacing or repairing the item at no cost to you

  • Any claims made after 48 hours of receiving will not be accepted


We take care of all the customs procedures, customs fees, customs duties and VAT or sales or consumption taxes of the countries of destination. Delivery transport costs are on the behalf of the customer.


SAPIENTI insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.  

Return Policy

We hope you will love everything that you order from us but if you change your mind, you have 14 days to send it back to us. 

Please note that buyer is liable for all shipping costs incurred by returning the item.

How to proceed with return:

1. Please send us an e-mail:, please describe the reason of your return

2. Package up your return securely (in original packaging where possible) 

3. To return your product, you should mail your product to: Mario Bocak, Skolska 8, 934 01 Levice


Please note, it can take up to 14 days to receive and complete your return.

We'll give you a full refund by the same method you used to pay, we accept returns of unused and undamaged items only. Once we receive the returned items and verify that they have not been damaged or altered, refunds minus an amount shipping fee. Sapienti has the right to deny credit for any returned goods that do not meet the requirements of our return policy.


Buyer has 24 hours to cancel an order.  After 24 hours a cancelation fee will apply based on any cost incurred by what WE make due to cancelation of order.

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